Albertans who are seeking mental health or addiction support can now be directed to a single provincewide access point, as the Alberta government moves to what they describe as a fragmented and sometimes confusing system.
211 Alberta is now the main number for those looking for mental health and addiction services, allowing you to call, text or chat online with a trained community navigator 24 hours a day. Officials say the goal is to make it easier for Albertans experiencing stress, emotional distress, addiction struggles or mental health challenges to quickly connect with supports without having to navigate multiple phone numbers.
Under this new system, 211 Alberta will be the primary front door into the province’s mental health and addiction system. Callers could be connected to clinical services offered through Recovery Alberta, professional counselling, support programs, addication supports or immediate emotional assistance depending on their needs.
211 Alberta can also connect those looking to get housing, food, financial and employment supports, as well as resourses for children, youth, families and Indigenous communities.
211 Alberta is free of charge, operates in more than 240 languages and handled more than 121,000 calls, texts and online chats in 2025.
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